Oh Verizon FIOS, you make it hard to love you. Remember last week when I shared my disappointment over Verizon wanting to charge me to upgrade my router? This morning I heard a beeping coming from my basement. Upon investigating I came to the conclusion that the battery backup for my FIOS system had expired. A “replace battery” light was illuminated on the control box. A
quick 40 minute phone call to Verizon support confirmed this. I was told that if I wanted to replace the battery it would cost me $28 plus shipping. I asked the representative who owned the equipment in my basement and he answered Verizon. When I inquired as to why I had to replace a battery in equipment I didn’t own I did not get much a response other than $28 plus shipping or I was free to find a similar battery elsewhere and replace it myself.
I can’t help but feel cheated. For all the money I pay Verizon for all four of it’s services (home phone, TV, internet, wireless) should I really have to fork over $28 for a battery in equipment that isn’t mine yet I pay to run?
I love Verizon FIOS for it’s speed but boy does the company not make it easy.